Ailleron Innovation Forum 4rd Edition - Technology Conference Cracow

Ailleron Innovation Forum

Where technological finance’s future takes shape

Ailleron Innovation Forum is where financial leaders and cutting-edge technology come together. Since 2023, we have organized this unique technology conference, listening closely to our partners' needs and greatest challenges. Held at the remarkable Manggha Museum in Cracow, the event fostered an atmosphere of openness, inclusive thinking, and inspiration. Nearly 250 industry experts attended #AIF25, both on-site and online, to explore human-centered technology and AI, sparking bold ideas and transformative discussions. We’re getting ready to unveil more about the agenda soon, so stay tuned!

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Patroni medialni

Why is it worth being here?

In the digital world, advantage is not guaranteed forever. Those who invest in innovation are the ones who win. The Ailleron Innovation Forum is a space for leaders in modern banking, insurance, and leasing. We speak concretely and practically.

Technology areas under our lens

The Future of Mobile Banking
Artificial Intelligence and Big Data as the Foundation of Modern Financial Services
Human-Centered UX, Accessibility, and Inclusive Design in Finance
AI Agents in Banking and Finance
Conversational Banking as the New Standard of Customer Interaction

Agenda

The conference agenda is currently in its final fintech sprint – we’re shaping topics that truly reflect the future of finance, innovation, and technology. We’ll be publishing the full program soon, packed with actionable insights, industry leaders, and discussions on what’s next.

We’re putting the final touches on the event. Curious about what’s ahead?

AI and conversational mobile banking – how technology is improving customer experience and simplifying everyday interactions with the bank?
Advisor vs. self-service from the perspective of leasing and lending companies – where will the customer of the future look for support?
Technology, security, and regulation in the AI era – how can innovation be developed in line with regulatory requirements?
and more…

Experts from leading banks, fintechs and financial institutions will share practical insights on:

AI-powered Voice of Customer analysis,
building next-generation leasing solutions,
improving customer journeys with AI,
and more real-world use cases from across finance.

9:30 | Welcome to the Future of Finance

Manggha doors open | Registration | Coffee & networking before we dive in

10:00 | Start the 4th edition of Ailleron Innovation Forum

Welcome drink | opening of the 4th edition of Ailleron Innovation Forum

Tomasz Król

Ailleron

10:20 | AI Meets Customer Experience

Voice as infrastructure: how AI is redefining customer interaction in the financial industry

Kate Kawa

ElevenLabs

Use of AI in customer voice analysis and its impact on business

Igor Gzowski

Erste Bank Polska

Marcin Grodecki

Erste Bank Polska

The interface is no longer the app. It’s the conversation. Because clients don’t want another channel – they want things done

Marta Śmieszek

Ailleron

11:05 | Coffe break

11:20 | Beyond Finance - Reinventing CX

Lease&Loans - from click to funding. Who who closes the deal - customer, advisor, or AI agent?

Paula Dmochewicz

Ailleron

Artur Kowalski

AvaFinSmartney

Tomasz Głodowski

Smartney

Dorota Stolarczyk

NestLease

Arkadiusz Ziółkowski

EFL

12:15 | Coffe break

12:30 | Conversational Banking in Action

One step away from falling in AI love

Real-world use cases and value creation

13:30 | Lunch Break

14:50 | Technologies of the Future

AI, data ecosystems and modern app development

Evolution of analytics: autonomous data & AI ecosystems

Mariusz Czopiński

Customer Engineer

One code. Two platforms. Future-ready mobile

Zbigniew Glinka

Principal Solution Advisor

Dariusz Skrzypoń

Software Architect

15:35 | Coffe break

15:50 | Digital Transformation as a Growth Driver

Turning technology into measurable outcomes

Two years and XXX thousand interactions later – how has customer service for SMEs and corporate clients evolved?

Kamil Kasprzak

ING Bank Polska

Ilona Łabądź

ING Bank Polska

16:40 | Special Feature

Special keynote speaker

17:25 | Conclusion of the substantive part of the conference

17:30 | Experience & Networking

Outdoor Games

19:30 | After Party

What participants say about us

"As a speaker, I enjoyed taking part in an event that blends high expertise with excellent organization. Meaningful conversations, relevant questions, and real-life cases showed that it’s a space for people who truly want to talk about innovation. The relaxed, collaborative atmosphere also encourages sharing experiences and inspiration."

Iga Stępień,
Product Owner at Santander Consumer Bank SA

AIF25 keynote speaker

"I really loved it! It was a great venue, great setting and you could feel the vibe there. I am glad that I was there."

Peter Heinzl,
Head of Product & Channel Management, Raiffeisen-Leasing GmbH

Participant of AIF23 Check interview

"I think we have all been to boring conferences where they go over yesterday’s topics. This conference was not one of those. These were timely topics, very interesting guests,global leaders in our industry."

Andrew Klamerus,
Head of Financial Analysts, Schofield Money

Participant of AIF23 Check interview

"I’ve joined AIF several times, and I’m always happy to return. Participating in a discussion panel at the third edition showed me the value of a space where representatives of different banks and tech companies meet not as competitors, but as partners sharing experiences. In such a collaborative atmosphere, it’s much easier to develop standards that truly improve the quality of financial services".

Katarzyna Tomczyk-Czykier,
Director of Omnichannel Retail Banking, UniCredit Poland

AIF23 & AIF25 keynote speaker Check interview

"I’ve never been to Poland before; it was my first time in Cracow. If you stay in the same place, I highly recommend the next AIF edition!"

Daniel De La Fuente,
Project Lead, George UX Conf

AIF24 & AIF25 keynote speaker Check interview

"I like coming back to this conference because it's a great opportunity to exchange experiences and the atmosphere here is excellent."

Łukasz Parzyk,
Expert Lead, ING Bank Śląski S.A.

AIF24 keynote speaker Check interview

"Very interesting presentations! Especially the one showing how agile was used in a project transformation at a leasing company."

Marcin Oleksiak,
IT Director at BNP Paribas Leasing Solutions

Participant of AIF24 Check interview

Attending last year’s Ailleron Innovation Forum was an incredibly inspiring experience for me. The event highlighted just how powerful a driver technology has become for modern business in the financial sector. I was particularly impressed by the presentations from the invited speakers – a rare opportunity to see such a precise blend of technological vision and real market needs. I also valued the time spent networking with like-minded professionals. Events like this truly broaden your horizons!

Tomasz Sepołowicz,
IT Chapter Leader – Corporate Credit Process Systems, BNP Paribas Bank Polska

Participant of AIF25