Ailleron Innovation Forum 4rd Edition - Technology Conference Cracow

Ailleron Innovation Forum

Where technological finance’s future takes shape

Ailleron Innovation Forum is where financial leaders and cutting-edge technology come together. Since 2023, we have organized this unique technology conference, listening closely to our partners' needs and greatest challenges. Held at the remarkable Manggha Museum in Cracow, the event fostered an atmosphere of openness, inclusive thinking, and inspiration. Nearly 250 industry experts attended #AIF25, both on-site and online, to explore human-centered technology and AI, sparking bold ideas and transformative discussions. We’re getting ready to unveil more about the agenda soon, so stay tuned!

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Media partners

Why is it worth being here?

In the digital world, advantage is not guaranteed forever. Those who invest in innovation are the ones who win. The Ailleron Innovation Forum is a space for leaders in modern banking, insurance, and leasing. We speak concretely and practically.

Technology areas under our lens

The Future of Mobile Banking
Artificial Intelligence and Big Data as the Foundation of Modern Financial Services
Human-Centered UX, Accessibility, and Inclusive Design in Finance
AI Agents in Banking and Finance
Conversational Banking as the New Standard of Customer Interaction

Agenda

9:00 | Manggha Doors Open | Registration, Coffee & Networking Before the Event Begins

10:00 | Start of the 4th Edition of Ailleron Innovation Forum

Opening of the 4th Edition of Ailleron Innovation Forum

Tomasz Król

Ailleron

Evolution and Innovation in Payments | 🇵🇱

Wojciech Werochowski

VISA

10:30 | AI Meets Customer Experience

Voice as Infrastructure: How AI Is Redefining Customer Interaction in the Financial Industry | 🇬🇧

Kate Kawa

ElevenLabs

The Use of AI in Customer Voice Analysis and Its Impact on Business | 🇵🇱

Igor Gzowski

Erste Bank Polska

Marcin Grodecki

Erste Bank Polska

The Interface Is No Longer the App. It’s the Conversation. Because Clients Don’t Want Another Channel – They Want Things Done | 🇵🇱

Marta Śmieszek

Ailleron

Kamil Gucik

Ailleron

11:20 | Coffee Break

11:40 | Digital Transformation as a Growth Driver | 🇵🇱

Two Years and Thousands of Interactions Later – How Has Customer Service for SMEs and Corporate Clients Evolved? | 🇵🇱

Kamil Kasprzak

ING Bank Polska

Ilona Łabądź

ING Bank Polska

Mateusz Wierzbiński

Ailleron

Beyond the Big Bang: Transforming the Tools that Power Business Growth | 🇵🇱

Arkadiusz Ziółkowski

Europejski Fundusz Leasingowy

Magdalena Jaworska

Ailleron

12:15 | Beyond Finance – Reinventing CX

What Can Finance Learn from Other Industries? How Do Other Brands’ CX Approaches Influence Banking? | 🇬🇧

Patrycja Leszek-Królikowska

Ailleron

Daniel De La Fuente

tipico

Jakub Wyparło

Żabka

Rahil Moradi

Vodafone Intelligent Solutions

Lease & Loans: From Click to Funding. Who Closes the Deal – Customer, Advisor, or AI Agent? | 🇵🇱

Paula Dmochewicz

Ailleron

Artur Kowalski

AvaFin

Tomasz Głodowski

Smartney, Oney Bank Group

Dorota Rzegocka-Rutana

Nest Lease

Maciej Matysiewicz

Pekao Leasing

New Interfaces, Old Mistakes: How to Build Accessibility In From the Start? | 🇵🇱

Przemysław Marcinkowski

Business Accessibility Forum (BAF)

13:25 | Lunch Break

14:45 | Conversational Finance in Action

One Step Away from Falling in AI Love | 🇬🇧

Katarzyna Pokora

UniCredit

AI Assistant in Mobile Banking – Vela | 🇵🇱

Dariusz Królak

VeloBank

Conversational Leasing Mode: You Talkin’ to Your Lease | 🇵🇱

Waldemar Stelmach

Ailleron

Paweł Stach

Ailleron

15:35 | Technologies of the Future

The Trust Gap in Autonomous Data Quality: A Governed Blueprint for Enterprise-Scale Self-Healing Data | 🇬🇧

Rhys Duggan

Ab Initio

15:50 | Coffee Break

16:05 | Technologies of the Future

Evolution of Analytics: Autonomous Data & AI Ecosystems | 🇵🇱

Mariusz Czopiński

Google

One Code. Two Platforms. Future-Ready Mobile | 🇵🇱

Zbigniew Glinka

Ailleron

Dariusz Skrzypoń

Ailleron

From Legacy COBOL to Modern Platforms: An AI-Powered Modernization Journey | 🇬🇧

Damian Mazurek

Software Mind

16:55 | Special Guest Keynote

Making the Right Decisions Under Pressure: When There Is No Room for Error and No Second Chance | 🇵🇱

Zuzanna Witych

World Champion in Freeride Skiing

17:40 | Wrap-Up of the Conference Sessions

17:45 | Experience & Networking

Outdoor Games

18:00 | Opportunity to Visit the Manggha Museum

19:30 | Afterparty

How to get there

Bus stop

Rondo Grunwaldzkie

Marii Konopnickiej Street

Tram stop

Rondo Grunwaldzkie

Monte Cassino Street

Lines stopping at the following stops

18, 22, 52, 62, 71, 124, 144, 164, 169, 173, 179, 194, 300, 301, 424, 494, 503, 513, 608

Check how to get there

🚧 Travel information

The Grunwaldzki Bridge in Kraków is currently closed for renovation. We recommend planning your journey in advance and allowing extra travel time when heading to the venue. Public transportation and taxis are the most convenient options. Please note that parking in the surrounding area is paid.

What participants say about us

"As a speaker, I enjoyed taking part in an event that blends high expertise with excellent organization. Meaningful conversations, relevant questions, and real-life cases showed that it’s a space for people who truly want to talk about innovation. The relaxed, collaborative atmosphere also encourages sharing experiences and inspiration."

Iga Stępień,
Product Owner at Santander Consumer Bank SA

AIF25 keynote speaker

"I really loved it! It was a great venue, great setting and you could feel the vibe there. I am glad that I was there."

Peter Heinzl,
Head of Product & Channel Management, Raiffeisen-Leasing GmbH

Participant of AIF23 Check interview

"I think we have all been to boring conferences where they go over yesterday’s topics. This conference was not one of those. These were timely topics, very interesting guests,global leaders in our industry."

Andrew Klamerus,
Head of Financial Analysts, Schofield Money

Participant of AIF23 Check interview

"I’ve joined AIF several times, and I’m always happy to return. Participating in a discussion panel at the third edition showed me the value of a space where representatives of different banks and tech companies meet not as competitors, but as partners sharing experiences. In such a collaborative atmosphere, it’s much easier to develop standards that truly improve the quality of financial services".

Katarzyna Tomczyk-Czykier,
Director of Omnichannel Retail Banking, UniCredit Poland

AIF23 & AIF25 keynote speaker Check interview

"I’ve never been to Poland before; it was my first time in Cracow. If you stay in the same place, I highly recommend the next AIF edition!"

Daniel De La Fuente,
Project Lead, George UX Conf

AIF24 & AIF25 keynote speaker Check interview

"I like coming back to this conference because it's a great opportunity to exchange experiences and the atmosphere here is excellent."

Łukasz Parzyk,
Expert Lead, ING Bank Śląski S.A.

AIF24 keynote speaker Check interview

"Very interesting presentations! Especially the one showing how agile was used in a project transformation at a leasing company."

Marcin Oleksiak,
IT Director at BNP Paribas Leasing Solutions

Participant of AIF24 Check interview

Attending last year’s Ailleron Innovation Forum was an incredibly inspiring experience for me. The event highlighted just how powerful a driver technology has become for modern business in the financial sector. I was particularly impressed by the presentations from the invited speakers – a rare opportunity to see such a precise blend of technological vision and real market needs. I also valued the time spent networking with like-minded professionals. Events like this truly broaden your horizons!

Tomasz Sepołowicz,
IT Chapter Leader – Corporate Credit Process Systems, BNP Paribas Bank Polska

Participant of AIF25

About #AIF25

speakers

inspiring sessions

250

attendees

See more pictures from #AIF24!

See more pictures from #AIF25!

Where technological finance’s future takes shape

Media partners

Why is it worth being here?

Technology areas under our lens

Agenda

9:00 | Manggha Doors Open | Registration, Coffee & Networking Before the Event Begins

10:00 | Start of the 4th Edition of Ailleron Innovation Forum

Opening of the 4th Edition of Ailleron Innovation Forum

Evolution and Innovation in Payments | 🇵🇱

10:30 | AI Meets Customer Experience

Voice as Infrastructure: How AI Is Redefining Customer Interaction in the Financial Industry | 🇬🇧

The Use of AI in Customer Voice Analysis and Its Impact on Business | 🇵🇱

The Interface Is No Longer the App. It’s the Conversation. Because Clients Don’t Want Another Channel – They Want Things Done | 🇵🇱

11:20 | Coffee Break

11:40 | Digital Transformation as a Growth Driver | 🇵🇱

Two Years and Thousands of Interactions Later – How Has Customer Service for SMEs and Corporate Clients Evolved? | 🇵🇱

Beyond the Big Bang: Transforming the Tools that Power Business Growth | 🇵🇱

12:15 | Beyond Finance – Reinventing CX

What Can Finance Learn from Other Industries? How Do Other Brands’ CX Approaches Influence Banking? | 🇬🇧

Lease & Loans: From Click to Funding. Who Closes the Deal – Customer, Advisor, or AI Agent? | 🇵🇱

New Interfaces, Old Mistakes: How to Build Accessibility In From the Start? | 🇵🇱

13:25 | Lunch Break

14:45 | Conversational Finance in Action

One Step Away from Falling in AI Love | 🇬🇧

AI Assistant in Mobile Banking – Vela | 🇵🇱

Conversational Leasing Mode: You Talkin’ to Your Lease | 🇵🇱

15:35 | Technologies of the Future

The Trust Gap in Autonomous Data Quality: A Governed Blueprint for Enterprise-Scale Self-Healing Data | 🇬🇧

15:50 | Coffee Break

16:05 | Technologies of the Future

Evolution of Analytics: Autonomous Data & AI Ecosystems | 🇵🇱

One Code. Two Platforms. Future-Ready Mobile | 🇵🇱

From Legacy COBOL to Modern Platforms: An AI-Powered Modernization Journey | 🇬🇧

16:55 | Special Guest Keynote

Making the Right Decisions Under Pressure: When There Is No Room for Error and No Second Chance | 🇵🇱

17:40 | Wrap-Up of the Conference Sessions

17:45 | Experience & Networking

Outdoor Games

18:00 | Opportunity to Visit the Manggha Museum

19:30 | Afterparty

Meet the speakers

Registration

Venue

Manggha Museum

What participants say about us

About #AIF25