Ailleron Innovation Forum 4rd Edition - Technology Conference Cracow

Ailleron Innovation Forum

Where technological finance’s future takes shape

Ailleron Innovation Forum is where financial leaders and cutting-edge technology come together. Since 2023, we have organized this unique technology conference, listening closely to our partners' needs and greatest challenges. Held at the remarkable Manggha Museum in Cracow, the event fostered an atmosphere of openness, inclusive thinking, and inspiration. Nearly 250 industry experts attended #AIF25, both on-site and online, to explore human-centered technology and AI, sparking bold ideas and transformative discussions. We’re getting ready to unveil more about the agenda soon, so stay tuned!

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Media partners

Why is it worth being here?

In the digital world, advantage is not guaranteed forever. Those who invest in innovation are the ones who win. The Ailleron Innovation Forum is a space for leaders in modern banking, insurance, and leasing. We speak concretely and practically.

Technology areas under our lens

The Future of Mobile Banking
Artificial Intelligence and Big Data as the Foundation of Modern Financial Services
Human-Centered UX, Accessibility, and Inclusive Design in Finance
AI Agents in Banking and Finance
Conversational Banking as the New Standard of Customer Interaction

Agenda

9:30 | Manggha Doors Open | Registration, Coffee & Networking Before the Event Begins

10:00 | Start of the 4th Edition of Ailleron Innovation Forum

Welcome Drink | Opening of the 4th Edition of Ailleron Innovation Forum

Tomasz Król

Ailleron

Keynote speech soon

10:20 | AI Meets Customer Experience

Voice as Infrastructure: How AI Is Redefining Customer Interaction in the Financial Industry

Kate Kawa

ElevenLabs

The Use of AI in Customer Voice Analysis and Its Impact on Business

Igor Gzowski

Erste Bank Polska

Marcin Grodecki

Erste Bank Polska

The Interface Is No Longer the App. It’s the Conversation. Because Clients Don’t Want Another Channel – They Want Things Done

Marta Śmieszek

Ailleron

Kamil Gucik

Ailleron

11:05 | Coffee Break

11:25 | Digital Transformation as a Growth Driver

Two Years and XXX Thousand Interactions Later – How Has Customer Service for SMEs and Corporate Clients Evolved?

Kamil Kasprzak

ING Bank Polska

Ilona Łabądź

ING Bank Polska

Mateusz Wierzbiński

Ailleron

Keynote speech - soon

Arkadiusz Ziółkowski

Europejski Fundusz Leasingowy

Magdalena Jaworska

Ailleron

11:55 | Beyond Finance – Reinventing CX

What Can Finance Learn from Other Industries? How Do Other Brands’ CX Approaches Influence Banking?

Patrycja Leszek-Królikowska

Ailleron

Daniel De La Fuente

tipico

Jakub Wyparło

Żabka

Rahil Moradi

Vodafone Intelligent Solutions

Piotr Lutek

Tutay

Lease & Loans: From Click to Funding. Who Closes the Deal – Customer, Advisor, or AI Agent?

Paula Dmochewicz

Ailleron

Artur Kowalski

AvaFin

Tomasz Głodowski

Smartney, Oney Bank Group

Dorota Rzegocka-Rutana

Nest Lease

Maciej Matysiewicz

Pekao Leasing

Keynote speech - soon

13:00 | Lunch Break

14:20 | Conversational Finance in Action

One Step Away from Falling in AI Love

AI Assistant in Mobile Banking – Vela

Dariusz Królak

VeloBank

Conversational leasing mode: You talkin' to your lease

Waldemar Stelmach

Ailleron

Paweł Stach

Ailleron

15:35 | Coffee Break

15:55 | Technologies of the Future

The Trust Gap in Autonomous Data Quality: A Governed Blueprint for Enterprise-Scale Self-Healing Data

Rhys Duggan

Ab Initio

Evolution of Analytics: Autonomous Data & AI Ecosystems

Mariusz Czopiński

Google

One Code. Two Platforms. Future-Ready Mobile

Zbigniew Glinka

Ailleron

Dariusz Skrzypoń

Ailleron

Modernizing Legacy Systems in Financial Services

Damian Mazurek

Software Mind

16:55 | Special Guest Keynote

Making the right decisions under pressure: when there is no room for error and no second chance

Zuzanna Witych

World Champion in Freeride Skiing

17:40 | Wrap-Up of the Conference Sessions

17:45 | Experience & Networking

Outdoor Games

Opportunity to visit the Manggha Museum

19:45 | Afterparty

How to get there

Bus stop

Rondo Grunwaldzkie

ul. Marii Konopnickiej

Tram stop

Rondo Grunwaldzkie

ul. Monte Cassino

Lines stopping at the following stops

18, 22, 52, 62, 71, 124, 144, 164, 169, 173, 179, 194, 300, 301, 424, 494, 503, 513, 608

Sprawdź, jak dojechać

🚧 Informacja o dojeździe

Most Grunwaldzki w Krakowie jest obecnie zamknięty z powodu remontu. Zaplanuj więcej czasu na dojazd, aby uniknąć stresu tuż przed wydarzeniem. Rekomendujemy skorzystanie z komunikacji miejskiej lub taksówki. Parkowanie w okolicy jest płatne.

What participants say about us

"As a speaker, I enjoyed taking part in an event that blends high expertise with excellent organization. Meaningful conversations, relevant questions, and real-life cases showed that it’s a space for people who truly want to talk about innovation. The relaxed, collaborative atmosphere also encourages sharing experiences and inspiration."

Iga Stępień,
Product Owner at Santander Consumer Bank SA

AIF25 keynote speaker

"I really loved it! It was a great venue, great setting and you could feel the vibe there. I am glad that I was there."

Peter Heinzl,
Head of Product & Channel Management, Raiffeisen-Leasing GmbH

Participant of AIF23 Check interview

"I think we have all been to boring conferences where they go over yesterday’s topics. This conference was not one of those. These were timely topics, very interesting guests,global leaders in our industry."

Andrew Klamerus,
Head of Financial Analysts, Schofield Money

Participant of AIF23 Check interview

"I’ve joined AIF several times, and I’m always happy to return. Participating in a discussion panel at the third edition showed me the value of a space where representatives of different banks and tech companies meet not as competitors, but as partners sharing experiences. In such a collaborative atmosphere, it’s much easier to develop standards that truly improve the quality of financial services".

Katarzyna Tomczyk-Czykier,
Director of Omnichannel Retail Banking, UniCredit Poland

AIF23 & AIF25 keynote speaker Check interview

"I’ve never been to Poland before; it was my first time in Cracow. If you stay in the same place, I highly recommend the next AIF edition!"

Daniel De La Fuente,
Project Lead, George UX Conf

AIF24 & AIF25 keynote speaker Check interview

"I like coming back to this conference because it's a great opportunity to exchange experiences and the atmosphere here is excellent."

Łukasz Parzyk,
Expert Lead, ING Bank Śląski S.A.

AIF24 keynote speaker Check interview

"Very interesting presentations! Especially the one showing how agile was used in a project transformation at a leasing company."

Marcin Oleksiak,
IT Director at BNP Paribas Leasing Solutions

Participant of AIF24 Check interview

Attending last year’s Ailleron Innovation Forum was an incredibly inspiring experience for me. The event highlighted just how powerful a driver technology has become for modern business in the financial sector. I was particularly impressed by the presentations from the invited speakers – a rare opportunity to see such a precise blend of technological vision and real market needs. I also valued the time spent networking with like-minded professionals. Events like this truly broaden your horizons!

Tomasz Sepołowicz,
IT Chapter Leader – Corporate Credit Process Systems, BNP Paribas Bank Polska

Participant of AIF25